Cookie Policy
Essential
Required for the Platform to function. Cannot be disabled.
Analytical
Help us understand how visitors interact with the Platform.
Functional
Remember your preferences and personalization choices.
Marketing
Used to deliver relevant advertisements and track campaign performance.
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is being used.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your device after you close your browser and are used when you revisit our Platform. Session cookies are temporary and are deleted when you close your browser or when the session expires.
2. How We Use Cookies
Fetchr uses cookies and similar technologies (such as local storage, pixels, and web beacons) to:
- Keep you signed in to your account during your session
- Remember your delivery preferences and recent addresses
- Protect your account with security tokens
- Understand how you navigate the Platform so we can improve it
- Measure the effectiveness of our marketing campaigns
- Remember your theme preference (light or dark mode)
- Provide a personalized experience based on your usage patterns
3. Types of Cookies
We use four categories of cookies on our Platform. Each serves a specific purpose and is explained in detail in the sections below. Essential cookies are always active because they are necessary for the Platform to function. All other cookies can be managed through your browser settings or our preference controls.
4. Essential Cookies
Essential cookies are strictly necessary for the Platform to function correctly. They enable core functionality such as account authentication, security, and network management. Without these cookies, the services you have requested cannot be provided.
| Cookie | Purpose | Duration |
|---|---|---|
| fetchr_session | Maintains your authenticated session | Session |
| csrf_token | Protects against cross-site request forgery | Session |
| cookie_consent | Stores your cookie preference choices | 1 year |
5. Analytical Cookies
Analytical cookies help us understand how visitors interact with our Platform by collecting and reporting information anonymously. This data allows us to improve the Platform's performance and user experience.
| Cookie | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _ga_* | Google Analytics 4 - maintains session state | 2 years |
| fetchr_perf | Performance monitoring and error tracking | 30 days |
6. Functional Cookies
Functional cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our Platform. If you do not allow these cookies, some or all of these services may not function properly.
| Cookie | Purpose | Duration |
|---|---|---|
| fetchr_theme | Stores your light/dark theme preference | 1 year |
| fetchr_recent | Remembers recent delivery addresses | 90 days |
| fetchr_lang | Stores your language preference | 1 year |
7. Marketing Cookies
Marketing cookies are used to track visitors across websites to display relevant and engaging advertisements. They also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.
| Cookie | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel - conversion tracking | 3 months |
| fetchr_ref | Tracks referral source attribution | 30 days |
8. Third-Party Cookies
Some cookies on our Platform are placed by third-party services that we use to enhance your experience. These third parties may include:
- Google Analytics: For understanding Platform usage and user behaviour. Google's privacy policy applies to their processing of this data.
- Meta (Facebook): For advertising conversion tracking and custom audiences. Meta's privacy policy governs their use of this data.
- OpenStreetMap: For map rendering and geocoding services. No personal data is shared beyond map tile requests.
- Supabase: Our backend infrastructure provider, which may set essential cookies for authentication and session management.
We do not control third-party cookies. We recommend reviewing the privacy policies of these third-party services to understand their data practices.
9. Managing Cookies
You have several options for managing cookies:
Browser Settings
Most web browsers allow you to manage cookie preferences through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when a website tries to set a cookie. The exact process depends on your browser:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions
Our Cookie Preferences
You can manage your non-essential cookie preferences using the toggle controls available in the sidebar on this page or through the cookie banner that appears when you first visit our Platform.
Note: Disabling certain cookies may affect the functionality of the Platform. Essential cookies cannot be disabled as they are necessary for the Platform to operate.
10. Changes to Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our operations, or cookie usage. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via email or a prominent notice on our Platform.
11. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Fetchr Technologies (Pvt) Ltd
Harare, Zimbabwe
Email: privacy@fetchr.co.zw
Phone: +263 77 123 4567