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Frequently Asked

Quick answers to the questions we hear most.

Express deliveries within Harare are completed in under 60 minutes on average. Our real-time courier matching ensures the nearest available rider picks up your package immediately.
Yes. When booking, select "Scheduled" delivery and choose your preferred date and time window. We support same-day and next-day scheduling across all coverage areas.
If your delivery exceeds the estimated window, you'll receive a notification with an updated ETA. For Express deliveries that exceed their guarantee, you're eligible for a service credit.
Download the Fetchr Courier app, complete the registration form, submit your vehicle documentation, and attend a brief orientation. Most riders are approved within 48 hours.
Yes. Businesses shipping 50+ deliveries per month qualify for volume discounts. Contact our sales team or set up a Business account for custom pricing tiers.

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