How can we help?

Small packages within Harare start at $2. The moment you create a booking, nearby couriers send live bids — you pick the price, rider, and ETA that suit you, then confirm. No surge pricing, no hidden fees.

Most deliveries within Harare complete in 15-45 minutes depending on distance and traffic conditions. Express delivery options are available for urgent packages.

Documents, food, retail packages, electronics, and more — anything that fits on a motorbike. Our couriers carry insulated bags and secure racks for safe transport.

We accept EcoCash, OneMoney, bank cards (Visa/Mastercard), and cash on delivery. Business accounts can also pay via invoice.

Yes, all deliveries include basic protection coverage up to $50. Additional insurance is available at checkout for high-value items.

Download the Fetchr Courier app and complete registration. You'll need a valid ID, smartphone, and a motorbike — your own or one rented from us. Most applications are approved within 24 hours.

We cover all major Harare suburbs: CBD, Avondale, Borrowdale, Mount Pleasant, Highfield, Waterfalls, Msasa and more. If a pickup or drop-off falls outside our zones, the app tells you before you pay. Bulawayo is next.

Every booking gets a live tracking link you can share with your recipient. You see the courier on the map from pickup to hand-off, plus a notification at each stage. No account needed to open the link.

Yes. Pick "Scheduled" when booking and choose your date and time window, same-day or next-day, anywhere we cover. Scheduled bookings cost less than express because couriers can plan around them.

You get a notification with an updated ETA as soon as a courier falls behind, so you're never guessing. If an express delivery misses its committed window, you're eligible for a service credit. Raise it from the order screen.

No cash, illegal substances, weapons, live animals, or hazardous materials. Anything that will not fit safely on a motorbike is out too. For bulk or oversized loads, talk to us about a business account.

The courier calls the recipient and waits 10 minutes. If there's still no answer, you choose from the app: give a new drop-off point, or have it returned to you for the cost of a second trip.

Open the order, tap Report a problem, and tell us what went wrong. Cancellations before a courier is assigned are refunded in full. Anything else is reviewed within 24 hours and refunded to your original payment method.

Yes. Businesses sending 50+ deliveries a month get volume rates, one monthly invoice instead of per-trip payment, and a dashboard for the whole team. Set up a business account or talk to us about an SLA.

Turn on two-factor authentication in Security settings and we'll text a code on every new sign-in. We never ask for your password or an OTP over the phone. If someone does, it isn't us.