Paying with EcoCash or OneMoney
What the prompt looks like, and what to do when it does not arrive.
1 min readUpdated 30 Aug 2026
Mobile money is the quickest way to settle a delivery. You enter the number, approve the prompt on your handset, and the order moves on.
- 1Choose EcoCash or OneMoney at checkout.
- 2Enter the number the wallet is registered to. It does not have to be the number on your Fetchr account.
- 3Wait for the prompt on your phone and enter your PIN.
- 4The order screen updates to paid once the confirmation comes back.
If the prompt does not arrive
- Check the number you typed. A transposed digit is the usual cause.
- Confirm the wallet has enough balance for the full amount.
- Dial the wallet menu on your handset. A pending approval sometimes waits there.
- If nothing comes through in two minutes, cancel and retry from the order screen. Retrying does not create a second booking.
If money leaves your wallet but the order still shows unpaid, do not pay again. Report it from the order screen with the wallet reference and support reconciles it.
Did this answer your question?
If not, a person will. Support is on WhatsApp and email Monday to Saturday, 7am to 9pm.
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