Update your profile and payment methods
Change your number, your email or the card on file without losing your history.
Everything about your account lives under Account. Changing details there does not affect deliveries already in progress.
Profile
- Name and photo. Couriers see your name on the job, not your photo.
- Phone number. Changing it needs a code sent to the new number.
- Email. Changing it needs a confirmation link on the new address.
Payment methods
Add or remove cards and mobile money numbers under Account, then Payments. Removing a method does not cancel a delivery that is already paid for.
Changing your phone number changes how you sign in if you use phone login. Add an email first so you always have a second way in.
Did this answer your question?
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Create and verify your account
Sign up by email, phone or social login, then verify so you can book.
Ways to pay
EcoCash, OneMoney, bank cards through Paynow, or cash in the courier hand.
Keep your account secure
Turn on two factor authentication, and know what Fetchr will never ask you for.

