My delivery is running late
How ETA updates work, and when a late Express delivery earns a service credit.
You should never have to guess. When a courier falls behind, Fetchr pushes a notification with a new ETA rather than letting the original one quietly expire.
What to do first
- Open the tracking page. If the courier is moving, the ETA is live and the package is on its way.
- If the courier has not moved for a while, use the call button on the order screen.
- If you cannot reach them, report it from the order screen and support takes it over.
Service credits
Express is the only speed with a committed window. If an Express delivery misses it, you are eligible for a service credit against your next booking. Raise it from the order screen and it is reviewed within 24 hours.
Standard and Scheduled windows are estimates rather than commitments, so they do not carry credits. If something goes properly wrong on one, support will still look at it.
Did this answer your question?
If not, a person will. Support is on WhatsApp and email Monday to Saturday, 7am to 9pm.
Read next
Track your delivery
A live map link you can share with the recipient, no account needed.
How long does a delivery take?
Express is 30 to 45 minutes, Standard is 1 to 2 hours, and here is what moves those numbers.
Cancellations and refunds
Free before a courier is assigned. After that it depends on how far they have got.