Package protection and claims

Every Fetchr delivery includes basic protection worth up to $50 against loss or damage in transit, at no extra cost. High value items can be topped up at checkout.

What is covered

• Loss of the package while it is with the courier.
• Damage that happened in transit and shows on the proof of delivery photos.

What is not

• Poor packing. If a fragile item travelled in a paper bag, that is on the sender.
• Prohibited items, which should not have been booked in the first place.
• Damage that was already there at pickup.

Making a claim

1. 1Report it from the order screen within 48 hours of delivery.
2. 2Attach photos of the damage and of the packaging.
3. 3Support compares them against the pickup and delivery photos the courier took.
4. 4Approved claims are paid to your original payment method.